Yes, I want to know retailers' plans to optimize the store experience for their shoppers.
Since early 2020 when eCommerce spiked, customers have gradually returned to physical stores; however, the return to normalcy has proved anything but normal. New experiences with digital shopping and eCommerce now inform customer expectations of in-store shopping, where they now expect personalized experiences and live data on their desired products, such as product reviews and comparisons.
Download Connectivity, Community and Collaboration: Inside the new era of store design to find out how retailers will adapt.
Inside the Benchmark Study: